How to Cancel
If you are unable to attend your regularly scheduled riding lesson, please call our cancellation line, (440) 708-0029, and leave the following information:
The student's name
The name of the student's Instructor
The date and time of the lesson that you wish to cancel
Please refer to the Make-up Policies & Procedures page for further information on how to schedule a make-up lesson.
Lesson fees are not refundable. Also note that "No shows" and students who cancel within one hour of their scheduled time, are not eligible for make-up lessons.
Scheduling make-up lessons is each student's/family's responsibility. Only students who have excused absences are eligible to receive a make-up class. "No shows" and cancellations made within one hour of the scheduled time, may not be made up.
A maximum of 2 absences per session can be made up. Make up lessons must be scheduled as soon as possible, preferably within the same two-month riding session, but no later than the following session. Availability of make-up lessons is not guaranteed.
Make up and Cancellation Procedure
The Absence/Make-Up Calendar is located in the hatbox area. Students should only sign up in lesson slots of the same level.
If a student will be missing a class, please note it on the absence/make-up calendar. Include the category code (A, B, C, D) and class time for the class that will be missed. If the student would like to schedule a make-up class, they must check this calendar for openings (i.e. a class that someone else has noted they must miss) and fill in their name under any absence that falls into the same category as theirs. Students from either code can fill classes that have two category letter codes.
- WRITE STUDENT'S FIRST AND LAST NAME
- INCLUDE CLASS TIME
- INCLUDE CLASS LEVEL
EXAMPLE : No Joe Smith / 6:00 p.m. / A
Jane Doe/ A m.u.